Warranty

Our Limited Warranty

We stand behind the quality of our glass and ceramic kitchenware. Each product is covered by a limited warranty against defects in material and workmanship under normal household use.

What the Warranty Covers

• Cracks or breaks resulting from manufacturing defects
• Lids that fail to seal due to material or workmanship flaws
• Hardware or fitting defects present at the time of delivery

Warranty Period

The warranty lasts for the period defined per product category, measured from the date of delivery. Proof of purchase may be requested to confirm coverage.

What Is Not Covered

The warranty does not cover issues arising from:

• Normal wear and tear or minor surface marks from use
• Accidental drops, impacts, or thermal shock from sudden temperature change
• Misuse, such as direct stovetop flame or empty oven heating
• Unauthorized repairs or alterations
• Commercial or beyond-intended use

How to Make a Warranty Claim

1. Contact us through the Contact page with your order number and photos.
2. Describe the defect and how it appeared.
3. Receive instructions — we may request the item returned or approve a replacement.
4. Resolution — a repair, replacement, or store credit at our discretion.

Before You Claim

Please confirm the item was used as directed: gradual temperature changes, no direct flame, and lids removed before microwave heating. Many issues are prevented by following care guidance.

Paid Repair & Replacement

For items outside warranty coverage, we offer reasonably priced replacement options so you can keep your favorite pieces in rotation without buying a whole new set.

Contact Us

For any warranty questions, please visit our Contact page and our team will guide you through the process.